Customer Support
Nationwide Peptides
Support for Your Research Journey
Shipping Information
Nationwide Peptides ships research-grade peptides domestically and internationally using discreet, temperature-controlled packaging when required.
- Orders placed before 12:00 PM EST typically ship same business day
- Domestic delivery: 2–4 business days (standard ground)
- International: 5–14 business days depending on destination and customs
- Free shipping on orders over $200 (continental U.S. only)
- Tracking provided via email upon dispatch
For real-time status, log into your account or contact support with your order number.
Returns & Refunds Policy
We stand behind the purity and quality of every research product we ship. Due to the nature of the research materials, returns are considered on a case by case basis taking into consideration the following conditions:
- Product must be unopened and in original packaging
- Request must be submitted within 14 days of delivery
- Return shipping is the responsibility of the customer unless the item is damaged or incorrect
- Refunds issued to original payment method within 5–7 business days of receipt
Note: Due to the nature of research materials, opened vials cannot be returned or refunded.
Common Account & Order Questions
Tracking information is emailed automatically upon shipment. You can also view it in your account dashboard.
Batch-specific CoAs are available for download on each individual product page or by going to the dedicated COAs page.
Contact Us Directly
Mailing Address
236 E. MAIN ST, STE 47 SEVIERVILLE, TN 37862, USA
Support
Timing
Monday–Friday, 9:00 AM – 5:00 PM EST
Common purchase queries answered
Orders and Shipping
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If you need to swap an item
Returns and Exchanges
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